[ Original Message ]

Dear all, 

I purchased two items on your website on 13th January, and I've not received any update about the shipment. It has been a month and a half, and no one has contacted me to give me the delivery number.

I contacted your customer service, but I've not received any response. 

Please let me know the status of this shipment. The order number is 20230114-0000019, and my username is <meta charset="utf-8">ninesadeva26463

Looking forward to your response 

Thanks 

Nines  

Hi

Your order is a pre-order order.

In the case of pre-order, it takes about 3-5 weeks from the order date to the delivery date, excluding weekends and holidays.

Depending on the delivery date, it will be delivered this week if it is early, or after next Friday if it is late.

Please wait a minute!

Thank you:-)